In many cases, our re-sellers like to be the face in front of the customer. They handle Tier 1 and 2 support and only turn to us if the reported problems seem too severe and difficult to solve. Other re-sellers prefer to have their customers call us directly for support of our products. We do that, too, while always respecting your relationship with your customer.
We provide training for your support people and we like to collaborate with you on tough problems, if they arise.