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Intelligent Workflow Automation (IWA) 

Streamline your medical practice’s workflow pain points.

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The Problem: Your staff is spending a lot of time on repetitive tasks.

Every year, healthcare providers expend massive amount of time and resources performing repetitive tasks such as moving data from one systefm to another, processing lists for billing, creating reports, or combining data from multiple systems and sources. These tasks are necessary, but it is not necessary to have your valuable staff and resources dedicated to them day in and day out.

The Solution: Intelligent Workflow Automation 

 Our experienced intelligent workflow automation experts can work with your departments to complete a comprehensive workflow analysis. Through this analysis, we identify opportunities to streamline business processes. We then apply a range of technologies such as Robotic Process Automation (RPA), optical/image character recognition (OCR/ICR), and Artificial Intelligence (AI) to fully automate those existing workflows so that your organization can operate more efficiently and productively.

The Components: 

Intelligent (I)

  • Minimize situations requiring manual intervention 
  • Rules-based and data-driven 
  • Efficient to adapt and enhance
  • Recognizing the unexpected - context checking, error handling, logging




 Workflow (W)

  • Use the opportunity to enhance & streamline processes  
  • Discovery – the importance of careful analysis to understand all aspects of the manual steps that are performed 



Automation (A)

  • Utilize Multiple tools - each as appropriate for the job. Scripting, Programming, RPA, Direct Data Access, OCR, ICR
  • Adapt performance as appropriate to the needs of the workflow 

We put Security First

Information/data security is the cornerstone of everything we build at Micro-Office Systems, and automation and data interfacing is no exception. 

HIPAA Compliance

As healthcare specialists, we are cognizant of HIPAA needs and incorporate them throughout our designs.

PCI Compliance

As a Payment Facilitator for credit card and banking transactions, we are adept at securely handling financial transactions.

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Why Intelligent Workflow Automation?

Our clients experience the benefits of IWA very soon after implementation. These benefits include: resource time savings, elimination of human error, and a noticeable improvement in employee engagement and morale.  When your employees aren't performing the same repetitive, mundane tasks everyday but instead are occupied with tasks that keep them challenged and engaged, they will be more productive and enthusiastic. IWA is often implemented to reduce administrative costs, but that is just the tip of the iceberg. Often, staff satisfaction benefits are just as significant as the direct ROI from time and expense savings.

Why Micro-Office Systems IWA?

Our reputation, our experience and our focus on driving value for our clients is why we continue to be one of the most trusted organizations in this field. We have 30+ years of happy clients who have trusted us to move their data and optimize their workflows. 

Some of the reasons we stand out include:

  • Projects built around our proprietary integration engine:
    • Hundreds of integrations to various healthcare software systems
    • It has been fine-tuned over the years for maximum performance and reliability 
    • Efficient resource usage 
    • Use of a proven engine ensures that projects perform consistently
  • We have extensive healthcare workflow automation experience 
  • We focus on long term quality over quantity 
  • We can help whether you have a robust IT staff or no IT staff at all 
  • We automate your current technologies to reduce vendor and tool costs 

Request your Intelligent Workflow Consultation:

We would love the opportunity to have a conversation with you or your team to better understand your workflow pain points. We begin with process discovery to identify workflows that are candidates for workflow automation, and can then propose solutions for you to evaluate. 

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