Many of the practices we serve are struggling financially in light of the pandemic. Through our practice communication tools, we are helping practices migrate to digital communications, virtual care, and [Continue Reading]
PCG
Protect Patients with Proactive Coronavirus Communication
The World Health Organization (WHO) has declared COVID-19 a pandemic. To ensure your patients are protected and well-informed, proactive communication is key, and time is of the essence. Our Patient [Continue Reading]
5 Easy Ways to Reduce Patient No-Shows
If your practice is struggling with patient no-shows, you are not alone. No-show averages range from 15-30%, depending on the medical specialty! There are many reasons patients do not keep appointments. Some simply forget about the appointment. Others [Continue Reading]
Statements Are Patient Communications Too
Billing as patient communications? It better be. Your statements to patients are part of your patient communications system. And a very important part where payments are concerned. Just like a [Continue Reading]
Make it easy, accept patient payments online
Make it easy, accept patient payments online A few months ago I was visiting a friend of mine for the weekend. We discussed our different industries and I heard the [Continue Reading]
The frustrations of staying an independent practice
We see it time and again, a practice that calls us frustrated with the amount of work they have to do for an insurance company, just for the chance to [Continue Reading]
Improving Revenue Cycle Management
Make it easy to accept patient payments According to a Fiserv survey of consumers, 60% of payers like ‘easy, fast and convenient bill payment’. Waiting on hold or for a [Continue Reading]
Turning Data to Insight
If you were to ask a physician how their front desk staff was performing, what would the physician say? Given that most training in a medical practice for administrative positions [Continue Reading]
Does your recall process help your business?
Most practices utilize the default methods of their practice management system to drive their recall process. These default methods typically are limited to wellness exams or a manual process of [Continue Reading]